Project Manager & Implementation Specialist - Client Deployment - London

Welcome to 1GLOBAL, a dynamic and innovative force in the intersection of telecommunications and technology. Founded by two visionary technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL is a privately owned company with a clear mission to connect the world, seamlessly. With over 100 million dollars in revenue and being both profitable and cash generative, 1GLOBAL has the ability to fund its massive growth without relying on external funding.

As a global specialty telecommunications provider, 1GLOBAL serves financial institutions, enterprises, mobile network operators, and consumers across 42 countries, offering fully regulated voice, data, and SMS services. As pioneers in the eSIM revolution, we’ve built a complete ecosystem that drives our growth with partners such as Apple, Palo Alto Networks and Google, while attracting customers like Goldman Sachs, JP Morgan, Revolut, Netflix and Tesla.

Join us at 1GLOBAL and be part of that journey of massive growth, while forming the future of the global communication industry!

Position Overview

The Project Management and Customer Implementation Specialist will be responsible for overseeing the successful implementation and rollout of projects to customers with the goal of ensuring predictable revenue forecasting across the product lines and customer satisfaction. This role involves managing project timelines, coordinating with cross-functional teams, ensuring a seamless customer onboarding experience, and regular internal revenue forecast reporting.

Key responsibilities

Project Management:

• Lead and manage projects from initiation to completion, ensuring all project milestones are met on time and within budget.
• Develop detailed project plans, including timelines, SoW’s, change control, risk and action logs, facilitate resource allocation, and implement risk management strategies.
• Monitor project progress and make adjustments as necessary to ensure successful project delivery.
• Communicate project status, risks, and issues to stakeholders and senior management.

Customer Rollout:

• Coordinate with customers pre-sale to understand their requirements and ensure a smooth rollout of products and services once sold.
• Develop and execute customer rollout plans, including training, support, and documentation.
• Ensure customer satisfaction by addressing any issues or concerns during the rollout process.

Revenue Predictability:

• Focus on removing activation dependencies through as much advance planning as possible pre-sale and post-sale in order to expedite the time to revenue.
• Provide revenue predictability through accurate forecasting and regular reporting on customer implementation schedules.

Cross-Functional Collaboration:

• Work closely with sales, service delivery, product development, onboarding, and customer support teams to ensure alignment and successful project execution.
• Facilitate communication and collaboration between internal teams and external customers.

Process Improvement:

• Identify and implement process improvement opportunities to enhance project management and customer rollout efficiency.
• Document and communicate changes to processes, ensuring alignment across the organisation.

Requirements

Qualifications

Experience:

• 3+ years of experience in project management, customer rollout, or a similar role.
• Proven track record of successfully managing and delivering projects on time and within budget.
• Experience in the telecommunications or technology industry is preferred.

Skills:

• Strong project management skills, including the ability to develop detailed project plans and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and customers.
• Proficiency in project management tools and software (e.g., Microsoft Project, Asana, Jira).
• Strong problem-solving and analytical skills.

Attributes:

• Highly organized and detail-oriented.
• Ability to work independently and manage multiple tasks simultaneously.
• Adaptable to a fast-paced and dynamic work environment.
• Proactive and results-driven approach to problem-solving.

Benefits

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.