Contract Summary for Electronic-SIM (E-SIM) Terms and Conditions
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Name of providers:
Depending on your country where you are based, your contracting entity will be as follows:
TP Global Operations Ltd, 109 Farringdon Road, London, EC1R 3BW, United Kingdom.
1GLOBAL Operations (Netherlands) B.V. Proostwetering 41, 3543 AC, Utrecht.
For more details, please refer to https://www.1global.com/legal/electronic-sim-e-sim-terms-and-conditions
Both entities shall hereinafter be referred to as “1GLOBAL”.
Address for complaints:
TP Global Operations Ltd, 109 Farringdon Road, Farringdon, London, EC1R 3BW, United Kingdom.
1GLOBAL Operations (Netherlands) B.V. Proostwetering 41, 3543 AC, Utrecht.
E-mail at business.help@1GLOBAL.com or service desk at https://support.jira.1global.com/servicedesk/customer/portals
Contract Summary
This contract summary provides the main elements of this service offer as required by EU law.
It helps to make a comparison between service offers.
These key points of the agreement between you and us aren’t a substitute for what the main agreement says, and if there’s a contrast between what the main Agreement and what these key points say, then what the agreement says is right. Complete information about the service is provided in other documents.
Services
There is no minimum term applicable to our Prepay Data Plans.
The service is sold exclusively on a prepaid basis.
No automatic renewal is applicable. Once the data plan is expired, customer will need to purchase another data plan.
Price
The price of the data plans that the customer pays will be transparently displayed to you at the point of plan selection. We do not levy any additional charges beyond this amount. These charges are not recurring.
Speeds of the internet service and remedies
The speed will be determined by the network on which the customer is roaming, and 1GLOBAL will not limit the speed that the customer enjoys.
For plans that are purchased and used in Ireland, the estimated maximum internet speeds are:
5G download 50 Mb/s; 4G download 10 Mb/s; 3G download 1Mb/s. Our estimated upload internet speeds are 10% of the respective download speeds.
Mobile internet speeds can be affected by external factors including but not limited to: (a) the location of the user; (b) device capability (mobile phone, modem/dongle); (c) distance of user from the serving site; (d) number of users active on the site; (e) location of the device if using indoors; and (f) topographical issues that arise in the case of valleys, mountainous terrain, trees, buildings and other obstructions. In the case of indoor use, advances in building insulation can also negatively impact service and speed. Within this, there may be areas where you do not have access to all Services or where coverage is otherwise limited or unavailable. In the event of any continuous or regularly recurring discrepancy between the actual performance of the Service and the speeds set out, the Customer shall be entitled to exit the Agreement without penalty where the relevant facts in relation to the actual performance of the Service are established by a monitoring mechanism certified by the competent Regulatory Authority.
Duration, renewal and termination
The data plans offer varying durations, ranging from a minimum of 7 days to a maximum of 30 days.
You may cancel and get a full refund on your data plan within 14 days of entering into an Agreement with us (“the Cooling-Off Period”) by sending us an e-mail at business.help@1GLOBAL.com. If you have commenced the use of the Services within 14 days of entering the Agreement (i.e. during the cooling off period), you will be taken to have explicitly requested that we provide the Services. In that case, we will provide to you a refund of the proportionate value of the unused Services if you terminate the Services within that 14-day period. If you have bought a data plan from us through our website or application and completed a distant sale, you may use our cancellation form but it is not obligatory. You can also electronically fill in and submit any other unequivocal statement on our website.
Other Information
This contract summary (as required by EU law) is only a summary of the applicable terms and conditions, and the full set of terms are available and have been made available to you at www.1GLOBAL.com
Provision by 1GLOBAL of this Contract Summary to a customer does not mean that the customer is obliged to enter into a contract with 1GLOBAL.